Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@mx3d.ca.
Please note that the return address and shipping instructions will be provided by email once your return request is approved.
Items sent back to us without first requesting a return will not be accepted.
If your return request is approved, we will send you the instructions for returning your item by email.
Return shipping costs are the responsibility of the customer, unless otherwise specified.
No returns will be accepted without prior authorization.
You can always contact us with any return questions at info@mx3d.ca.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as custom-made products (including special orders or personalized items).
Please get in touch if you have questions or concerns about a specific item.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@mx3d.ca.